Segway Helmets for kids and adults

Wearing a helmet offers protection for your head while riding your Segway device, and is one of the important instructions found in the user materials that are part of your purchase.

Ninebot by Segway KickScooters have become very popular over the last 12 months, and Segway New Zealand encourages riders to always wear a suitable helmet. We suggest and approved ‘multisport’ helmet rather than a bike helmet because this provides better protection for the back of the head in the event of a fall.

We’ve been offering our gorgeous new Kids and Adult Segway-brand Helmets for sale in New Zealand since 2018.

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2018 Segway helmets for kids and adults

They’ve also been offered bundled with our rideable devices.

Our previous Ninebot-Segway helmet has been offered since 2016, also available as a 7 piece rider protection kit (includes knee, elbow and palm pads).

Segway-Ninebot 2016 Helmet bundled with knee, elbow and palm pads


Loomo plays Segway Polo!

Taking a lesson from New Zealand Pole Blacks’ former Team Captain, Philip Bendall (2006-2009), little robot Loomo proved to be a natural on the sports field last week.

Loomo easily outplays S-plus (miniPLUS) players at the world’s first Segway Robo-Polo match (Auckland, 2019)

Grasping Philip’s hand-crafted custom polo mallet (made by Horse Polo’s most famous composite mallet-maker George Wood), Loomo proved to be a clever and ferocious presence on the turf.

Sporting more intelligence and Intel ‘Real Sense’ object recognition, Loomo was soon running rings around fellow players. Having little arms seemed to help, too.

Dashing young Loomo poses at post-match party for publicity photo with press

It was said that human cheering was almost overwhelmed by the frantic robotic bleeps and chirps that rang out from the sidelines, as man played side-by-side with machine.

After the final goal was scored and the fourth chukka came to an end the crowd was heard to say:

“Segway Polo was the winner on the day.”

Pole Blacks Rod Drury and Philip Bendall (Captain) in Auckland, February 2007 at the world’s first International Segway PT Polo match – playing USA’s Aftershocks for the Woz Cup (donated by Apple co-founder Steve Wozniak).

Loomo is in-stock and ready to buy here in New Zealand only $2,995 (including GST and delivery)*

Segway Polo is traditionally played on full-sized Segway Personal Transporters by teams of five-on-five. Conceived in 2004, Segway Polo became the first new international sport of the 21st century when a team made up of New Zealand tech entrepreneurs challenged the San Francisco-based pioneers to the world’s first International tournament – to be held in New Zealand in February 2006. Today, teams from dozens of countries participate in this sport every year, where it has become particularly popular in Europe.

Should you find yourself lacking enough full-sized Segway PTs, then you can always get out on your front lawn and have some fast-paced fun on mini-sized Segway self-balancing devices (S-Pro/S-Plus). Segway NZ even offers Segway mini-Polo as a corporate event (call 0800 2 SEGWAY to enquire or book, or email


* price does not include polo mallet, and please note your ability to train Loomo to become a world-class sportsman/woman/robot may vary

MS Multiple Sclerosis: “Segway into my new life”

Dozens of Kiwis with Multiple Sclerosis (MS) use Segway Personal Transporters (PTs) to get around. One recent purchaser was Megan Sadler, who’s story about raising money to acquire a Segway PT was a feature in Woman’s Day in 2018.

Megan, who lives in Auckland, chose the Segway x2 SE so she could get out and about – and keep up with – her young daughters. Read more about her experience in our article Megan overcomes MS limitations with Segway PT bringing “Hope on wheels.”

Megan was first enlightened about how Segway PT enhances the lives of people with reduced mobility while reading a book…

Segway Into New Life cover.jpgIn 2018 American writer Meg Lewellyn had published an account about her own personal journey with MS, entitled Segway Into My New Life (available at Amazon and elsewhere). Her Segway PT becomes pivotal to her continued mobility and well-being.

Segway Into New Life a.jpg

Many hundreds of New Zealanders with mobility impairment rely upon their Segway devices every day. Since its launch in New Zealand in late-2003 the Segway PT has proven to be a safe, stable and reliable platform for people to get around on.

In fact, Segway New Zealand’s very first customer had a leg injury, and our fourth was an amputee.

Segway Into Life b.jpg

If you can exercise good judgement and can step up and down one ‘step’ it is worth exploring if the Segway PT is suitable for you.

Auckland Megan Sadler and her family (copyright Woman’s Day)

About a decade ago a tourist from UK named Jenny Fergusson hired a Segway PT for a month while she was visiting New Zealand. Like Megan, she has MS and knew getting around on a Segway PT would make a world of difference to her holiday.

I love my Segway [PT]. I first fell for it when it transformed my holiday to New Zealand

When she returned to UK she purchased her own – a Segway XT model with cross-terrain tyres. Read Jenny’s story in this delightful article published in a UK magazine.

Source unknown (maybe Woman’s Day UK)

Loomo plays in Auckland, take yours home for $2,995

Loomo is here in New Zealand – the smartest, most capable personal vehicle ever!

Get the best-in-class personal mobility, plus Intel RealSense and a programable technology platform.


We found Loomo out playing with a dog, as the sun set behind – lighting up Rangitoto in the Auckland harbour.

Next, this adorable little robot went down to the children’s playground…and seriously considered having a go on the slide.


Learn a lot more about Loomo here at Segway Robotics, including:

  • Drag & Drop Programming Code Lab
  • Autonomous Follow-Me
  • Telepresence Avatar
  • Android SDK
  • Hardware Expansion Bay.

Buy your own Loomo today for $2,995 (including GST) – in stock now at Segway New Zealand (0800 2 SEGWAY).

KickScooter riders MUST do this (for safety)

Every rider of Ninebot by Segway KickScooters MUST watch the Riding Safety tutorial in the Segway App (iOS/Android) before riding.

The first frame contains two very important instructions:

  • read the QUICK START Guide
  • read the User Manual
ES warning 0.jpg
VERY IMPORTANT: Watch the Riding Safety video and read the QUICK START and User Manual

It is really important that you understand the manufacturer’s instructions for riding and using this product. If you fail to do so then you increase your risk of death or serious injury.

After reading and watching these combined user materials, if you are not satisfied with the KickScooter’s design specifications, limitations and conditions of use please do not use the product. Repack all items into the carton and immediately return the product to the seller because this is not the right device for you. You can also contact Segway New Zealand Limited directly, and we will assist owners of products originally imported by our company (call 0800 2 Segway or email, and all users of Segway products with general information.

The entire contents of the user materials are important. The following short list of several particular reminders are NOT a substitute for reading and understanding the complete user materials.

Keep firmware up-to-date

The Segway App makes it quick and easy to keep your KickScooter’s firmware up-to-date. Simply connect your KickScooter to the App, check the menus and follow the prompts. Most updates take less than 1 minute to install.

Use BOTH Brakes

The ES-series KickScooters have two braking systems: an Electronic Brake that relies on the electric motor and electrical systems of the device, and a mechanical Foot Brake that relies on the rider applying force to retard the rear wheel through friction.

Always remember that the maximum braking force is finite (not infinite). The KickScooter’s braking capability is reduced in wet or slippery conditions.

As with any vehicle, the ability to brake is proportional to the amount of rubber touching the roadway. KickScooters have two relatively small, narrow tyres and therefore have limited braking ability compared with some other common vehicles.

The mechanical brake is limited by the strength of the downwards force that the rider can exert with their foot to generate friction between the brake “pad” and the rubber wheel. The Electronic Brake is limited to the specifications of the circuit design, temperature, and power of the electric motor.

The QUICK START includes instructions for correct use of the brakes, and specific Safety Warnings about braking and maintaining a moderate speed.

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QUICK START: How to operate the brakes and the importance of maintaining a moderate speed

The User Manual explains the importance of always using both Electronic Brake and Foot Brake together for emergency stopping, otherwise you risk falls and/or collisions from not achieving the maximum braking capability.

ES warning 3.png
User Manual: use both brakes for emergency stopping

The User Manual repeats the instructions for slowing down and the proper use of the braking system.

When the Throttle is released the device will immediately begin to slow down using regenerative “engine braking.” The strength of this decelerating force can be adjusted in the App. The user can choose between Weak, Medium and Strong settings. We recommend selecting the Weak or Medium setting.

To apply braking force use the Electronic Brake lever and mechanical Foot Brake in accordance with the instructions shown in the User Manual:

ES warning 6.jpg
User Manual: how to use the brakes correctly, and a warning about rapid braking

Riding over bumps

Riding over speed bumps, potholes or thresholds at high speed is very dangerous and could lead to serious injury. Do not strike or ride off the edge of curbs. Remember, the wheels on your KickScooter are relatively small. The front wheel is 20cm diameter, and the KickScooter is specified to climb 1cm obstacles and cross 3cm gaps. Exceeding these limits can damage your KickScooter, cause loss of control, and lead to serious injury or death.

ES warning 7.jpg
User Manual: riding over bumps and riding downhill could lead to serious injury

Riding down hills

As with any vehicle, the faster you are moving the further and longer it takes to stop. You must use both brakes together when travelling at high speed, and on slopes.

Watch your speed when travelling downhill, otherwise you may rapidly find yourself riding at an unsafe speed. Depending on your weight, and the condition of the surface (e.g. slippery or wet), you may encounter slopes that are too steep to ride down safely. You must dismount, and walk with or carry your KickScooter. Segway-Ninebot makes amazing products, but cannot defy the laws of physics!

Overloading, rider weight (including payload), rider age and modifications

Under no circumstances should you overload your KickScooter.

Never carry a second person (no doubling). Never exceed the maximum rider weight of 100kg (includes clothing, backpack, cargo, etc).

Do not deliberately skid the front wheel (eg: to leave skid marks), or prevent the front wheel from turning, or otherwise overload the electro-mechanical system because this will result in damage to the electronics, reducing the life and safety capabilities of the device.

When riding uphill take care not to lift the front wheel when ‘kicking’ for extra propulsion because this may cause a tiny skid with each kick. Such skidding will rapidly wear rubber off the front tyre.

The manufacturer specifies a minimum rider age of 14 years, and recommends that riders under 18 operate KickScooters under adult supervision only.

Attach only genuine Segway-Ninebot accessories to your KickScooter. Under no circumstances should you install modified or custom firmware on your device. Doing so voids the warranty, will make the device unsafe to use, and can cause irreparable damage.

Rider rules

New Zealand’s transport laws and rider rules must be followed, and supersede certain information provided in the user materials.



  • There are 8 frames to scroll through in the Riding Safety tutorial.
  • The QUICK START Guide has 3 pages in English, plus cover (v1.2)
  • The User Manual has 22 pages in English, plus covers (v1.2)



Queenstown’s Segway On Q receive 9th TripAdvisor 2019 Hall of Fame

Segway on Q have just received the 2019 Hall of Fame award from Trip Advisor! That’s 9 years in a row we’ve picked up the certificate of excellence thanks to all the glowing reviews from our wonderful customers. Many thanks!! We’re starting work on the 2020 award today.

Queenstown’s Segway On Q have picked up the 2019 Hall of Fame award from TripAdvisor for the 9th year running.

Kevin Hay started this business in 2005 and has been working very hard to grow a safe, successful and enormously enjoyable Segway Tour operation ever since. Located in the heart of New Zealand’s busiest tourist town, Segway On Q has been one of over-all top-rated activities across all categories – no mean feat in a town overflowing with so many great attractions and reasons to visit.

Congratulations from Segway New Zealand.


Silly “Swagway” found liable for trademark infringement – twice!

A US Federal Appeals Court has found (foolishly named) hoverboard-maker Swagway liable for trademark infringement.

The court has affirmed an earlier ruling against Swagway handed down by the US International Trade Commission. Swagway had appealed the ITC finding against it, but has failed to prevail and has now racked up two losses in the courts. The company now sells its products under the SwagTron brand.

According to the article linked above: The fundamental question in trademark infringement cases is whether “consumers would likely confuse the alleged infringer’s mark with the asserted mark.”  Likelihood of confusion is typically proven based upon a set of factors known as the DuPont factors….[The] courts are now applying the same factors in infringement cases.”


We first wrote about this case in April 2016 in our article Major US scooter maker Razor and “Swagway” hit by Segway lawsuits, saying:

Foolishly named Swagway is a maker of self-balancing hoverboards, and was hit by a trademark claim in January 2016. The name ‘Swagway’ bears an obvious and confusing similarity to the ‘Segway’ trademark. Did Swagway honestly think it could get away with trading under that name for long?

It gets worse for Swagway. In a big win for Segway, last month the US International Trade Commission determined that all China-built hoverboards infringe Segway patents and has banned all imports of hoverboards into USA.

By 2016 time Razor was already suing Swagway for patent infringement, after Razor had licensed a hoverboard patent first issued to Inventist founder Shane Chen.

Concurrent to taking action against Swagway, Segway also sued Razor – challenging the validity of the Inventist patent by claiming ‘prior art’ existed in its own original Segway Human Transport patents. Segway released a public statement to media saying:

“In September, we filed a lawsuit against Inventist for patent infringement. This latest filing is a continuation of our commitment to vigorously protect our brand and products,” said Brian Buccella, Vice President of Marketing and Business Development. “There is a tremendous amount of confusion in the market. Consumers are under the impression that the self-balancing products that have recently flooded the market and have received negative media coverage are manufactured and sold by Segway. Our brand’s renowned reputation for quality and safety must be protected.” 

Ninebot ONE Z10 and ONE S2 – in stock (but they’re not for everyone)

New Zealanders can choose between the awesome Ninebot ONE Z10 and the sleek ONE S2 if they’re up for the thrill and excitement of riding an electric unicycle.

Ninebot by Segway ONE Z10 and ONE S2

The ONE Z10 is an incredible ‘Wheel’ for experienced and first-time enthusiasts alike. You’ve been waiting a long time for this, and now the ONE Z10 is here (again). Our first Kiwi owners received their ONE Z10’s late last year, and after a long wait we once again have the Z10 in stock and ready to buy today.

The ONE S2 makes a great “first wheel” for those taking their initial excursion into the amazing world of EUC’s, and is remains a nice ride for regular riders too. Combining low-cost and striking fit & finish with legendary Segway-Ninebot build quality, the dual-battery ONE S2 delivers a smooth ride and excellent range. The ONE S2 will be in stock from the end of May 2019.


Presence and performance are definitely front and centre with the ONE Z10. Oodles of power and grip combine with the comfort provided by the fattest tyre you’re ever likely to see on an EUC. Combined, these features deliver a look, feel and ride that is unique. Twin battery packs pack the punch you need to take your ride to outdoor extremes.

Segway New Zealand has the Ninebot ONE Z10 and ONE S2 ready for you. You can’t buy them everywhere, but you can buy them direct and through selected authorised resellers. To find out more get in touch 0800 2 SEGWAY or


Loomo lands here in 10 days

Loomo the rideable robot from Segway Robotics arrives in New Zealand just 10 days from now.


Be quick and be first in New Zealand to own this likeable little fellow – contact Segway NZ for introductory pricing and availability (0800 2 SEGWAY or

The Segway Loomo equipped with 1080p HD fish eye camera, it provides you vision perfection and video capture. With the over-the-air updates, the software and app will be updated automatically. The free Android SDK system allows developers to program their own apps. Equipped with the large volume battery, Loomo enables riders to experience smooth trips up to a distance of 35km.

The following mode and the advanced computer vision from Intel RealSense enable Loomo to follow you around without bumping into road obstacles. Thank to the Android platform, programmers can develop any applications that they want for Loomo. Let’s discover new grounds together, Loomo will give you the best companionship ever!

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