Segway NZ announces new service and repair capability

Segway New Zealand announces upgraded service and repair capabilities

Segway New Zealand has always been a full-service Distributor, able to carry out at a local level all officially approved procedures on Segway Personal Transporters (PTs). And in the Kiwi tradition of “#8 wire” our distant location from the manufacturer impelled us to the forefront of devising novel, cost-effective resolutions for particular issues.

Over time, Segway, Inc. has increased the depth of service procedures that Distributors were enabled to carry out. For example, Level 1 is the most basic level. All International Distributors, and many US and national Dealers also carry out Level 2 work. Examples include replacing internal power supplies and radio communication boards.

We’re pleased to announce that in December 2015 Segway New Zealand attained full Level 3 service capabilities in New Zealand. We’re able to perform the same repairs previously carried out only in the factory in Bedford, New Hampshire (USA), or in the two official service centres in Munich (Germany) and in Singapore. Until now, certain faults and warranty issues that occurred deep within a Segway PT’s complex ’embedded systems’ required us to ship the ‘PowerBase’ component to Segway’s Singapore Service Centre for repairs. Sometimes, this could lead to lengthy and expensive resolutions. Today, we preform all of these repairs right here in our fully-equiped service centre in Auckland.

The SEG-Link box is a key component of the Remote Service Tool used to diagnose and repair Segway Personal Transporters. This box connects the Segway PT to a PC running special software. Also shown in this photo are a Segway CU Board and a Segway Motor from inside the PowerBase. This photo was taken at our service workbench in Auckland.

Segway New Zealand and our Dealers BodyElectric (Wellington) and Urban Wheels (Christchurch) diagnose and repair the majority of Level 1 and Level 2 issues on-site at the owner’s workplace or home, or during a visit to our workshops. Even the most complex Level 3 issues can now be resolved and repaired within just a few days. Courtesy use of a ‘loaner’ Segway PT will typically be available during any downtime period.

Elsewhere in the Asia-Pacific region, Segway Distributors in Queensland, Singapore and Japan have also attained full-service capability over the last few weeks. Early next year the remaining APAC countries will obtain the necessary equipment and training.


WARRANTY on NEW and USED Segway Personal Transporters

We offer a comprehensive 24 month warranty on all new Segway i2 SE and x2 SE models.

All pre-owned Segway  i2, i2 SE, x2 and x2 SE models are covered by a comprehensive 90 day warranty. An extension to 12 months can be purchased.

Warranty on new Segway Lithium battery packs is 12 months. We occasionally have pre-owned battery packs for sale, and offer a 90 day warranty on these (including an initial 30 day ‘performance guarantee’ period that the packs will perform to your satisfaction (keeping in mind you are buying a consumable item that is no longer new, but is priced accordingly).

All pre-owned first-generation Segway HT i167 (2002-2004), i170 (2004-2005), i180/XT/GT (2006-2007) models are sold with a limited 90 day warranty, reflecting the End Of Life status of these 2002-2006 machines.


INFORMATION about servicing older Segway PTs

On 10 December 2015 Segway, Inc. announced:

Please be advised that effective December 31, 2015, all Segway® Gen 1, p, I, e and XT series models will be officially designated as End of Life (EOL) products. We’ve genuinely appreciated Gen 1 owners’ enthusiasm for and loyalty to our product.

EOL status indicates that Segway, Inc. is running out of spare parts to repair these early models. Here at Segway New Zealand we still have stocks of many new parts, as well as plenty of used parts in good condition. For example, we have new and used gearboxes, handlebars, wheels, fenders and trims. Parts we expect to deplete soonest are likely to be Turning Grips and Control Shaft Bases (CSBs).

Many of the parts from i2, i2 SE, x2 and x2 SE models are backwards-compatible with first-generation models. These include tyres, tubes, motors, elastomers, Lithium battery packs and most of the cargo system solutions (e.g. front bags, side cases and bins, golf bag carriers, etc).

We do suggest owners of older machines should actively make plans to update their Personal Transporter to our latest i2 SE or x2 SE models.

In the meantime, we’ll continue to provide replacement sets of ‘Intelligent Keys’ for first-generation Segway PTs, as well as technical, diagnostic and repair capabilities for years to come.

During the middle of the 2000’s we sold more than 100 first-generation Segway PTs, and believe more than 90% of these are still fully functional and providing owners the ability to ‘Cover more ground. Be more Productive. Move more intelligently.’

Photograph of a caption printed on the carton of the original Segway Personal Transporters (2002-2004).

Hoverboard buying hints for Xmas

Small, self-balance “hoverboards” are all the rage this Christmas season. You shouldn’t call them “mini Segways” because Segway, Inc. does not manufacture any of the many, many brands for sale.

We’re getting a lot of calls and enquiries a day asking about these little devices, mostly from parents looking to buy a toy for their child or teenager.

Here are our buying hints.

(1) If you can wait until January 2016 consider buying our new Ninebot Mini Pro instead. More a tool than a toy, the Mini Pro is slightly larger than a typical hoverboard and incorporates Segway’s LeanSteer technologies. Because you control steering with your knees as you lean into turns, riding is safer and you gain the ability to cross rougher and more varied terrain than any hoverboard could ever do. We have the first Mini Pro samples gliding around Auckland right now, and today you can reserve one of the very first units we’ll have for sale next year. The Mini Pro is available in Black or White. Pricing is yet to be finalised, due to new, increased difficulties to import Lithium battery packs, but is expected to be between $1,500 and $1,995 (including GST and delivery). Call us on 0800 2 SEGWAY to find out more.


(2) No, we can’t recommend one brand of hoverboard over another. No brand has been around long enough in New Zealand to establish a quality history, and these devices are being built to hit a low retail price point. If you’re determined to buy a hoverboard right away, we’ve been noticing a “race to the bottom” on price (and quite possibly on quality, too) amongst local online sellers, as they fight it out. We saw the same thing happen last season with one-wheeled electric unicycles, with some importers bringing in cheap brands known to be poorly constructed with badly designed electrical circuits prone to failure under heavy load (i.e. when you’re riding the fastest!). For these reasons buying from a major retailer that has stores in every New Zealand city selling hoverboards might be beneficial. Or, like we said, you can wait for the Mini Pro and have a device that has been built and finished to a very high standard, and actually works really well.


(3) Read How to Make Millions of Hoverboards (Almost) Overnight to learn how Chinese contract manufactures ramped up to make huge volumes of low-cost hoverboards so quickly (and why most of them are unlikely to still be manufacturing them this time next year). It is a fascinating insight into the flexible capabilities of Chinese industry.

(4) Be aware that the low-cost Lithium Polymer (LiPo) battery packs and chargers used by some hoverboard and electric unicycle manufacturers are a fire risk, as discussed in Wired’s excellent Why Hoverboards Keep Exploding. Over the last couple of weeks there have been numerous media reports about hoverboards causing fires in homes overseas. There are no such risks with a full-sized, genuine Segway Personal Transporter because they use a different, much safer type of Lithium battery chemistry (known as ‘Saphion’ Lithium Iron Phosphate), not prone to what is called ‘thermal runaway.’

(5) Segway, Inc. are taking legal action against makers of hoverboards for patent infringement, and this may impact local sellers and their ability to make sales or offer service repairs in the future. In fact, the legal situation gets messier by the day, with hoverboard and electric unicycle manufactures now suing each other. Just last week traditional scooter maker Razor entered the fray as well. Locally, we take prompt action against any seller who misuses Segway’s intellectual property or trademarks.

A Guide to Hoverboards for Kiwis by media/newspaper publisher Stuff offers a New Zealand perspective in a well-written article, including comments from Tony Rabbit, our Wellington Segway dealer BodyElectric and inventor of the MAX Powerchair.

Sure, little hoverboards are fun to ride. But small wheels and lack of any kind of LeanSteer make them of limited use on anything other than a very smooth surface. Why not consider buying a genuine, full-sized Segway Personal Transporter, starting from $5,995 (refurbished i2 model, 90 day warranty) or brand new from $12,995 (latest i2 SE model, 2 year warranty) from Segway New Zealand. Call us on 0800 2 SEGWAY.


Santa Parades flow smoothly with Segway PTs

When you see the first festive floats of a Santa Parade rolling down the main street of your town, you can be sure the big man in a red suit is not far away. He sure has a big job ahead of him come 25 December.

Managing such a large procession is a big job too. Thats why Segway Personal Transporters (PTs) have been helping out event organisers around New Zealand from many years.


Last weekend Crackerjack Promotions hired a fleet of Segway PTs for the ninth year in a row, as an essential tool for running the Farmers Santa Parade, Queen Street, Auckland. Yesterday, three more Segway PTs helped make the Hamilton Santa Parade a success. The organisers opted for i2 Patroller models, emblazoned with MARSHALL signage on the shields, to manage people and traffic during the event.

Next weekend BodyElectric are supplying two Segway PTs to the event organisers of the Wellington Santa Parade.

Meanwhile, Auckland photographer Philip Edmonds-Rowe used a Segway PT as his photographic platform as he glided amongst the floats on Queen Street last week, and again during Saturday’s Otara Santa Parade.

Segway PTs also feature as ‘floats’ in many parades. For example, Bee-suited characters darted around the Mansons TCLM giant Buzzy Bee float on Queen St. This weekend, Segwai’s fleet will be part of the Waiheke Island Santa Parade.

Yesterday, the Devonport Santa Parade featured the Magic Broomsticks fleet all gift-wrapped and sparking in tinsel.


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