Segway NZ announces new service and repair capability

Segway New Zealand announces upgraded service and repair capabilities

Segway New Zealand has always been a full-service Distributor, able to carry out at a local level all officially approved procedures on Segway Personal Transporters (PTs). And in the Kiwi tradition of “#8 wire” our distant location from the manufacturer impelled us to the forefront of devising novel, cost-effective resolutions for particular issues.

Over time, Segway, Inc. has increased the depth of service procedures that Distributors were enabled to carry out. For example, Level 1 is the most basic level. All International Distributors, and many US and national Dealers also carry out Level 2 work. Examples include replacing internal power supplies and radio communication boards.

We’re pleased to announce that in December 2015 Segway New Zealand attained full Level 3 service capabilities in New Zealand. We’re able to perform the same repairs previously carried out only in the factory in Bedford, New Hampshire (USA), or in the two official service centres in Munich (Germany) and in Singapore. Until now, certain faults and warranty issues that occurred deep within a Segway PT’s complex ’embedded systems’ required us to ship the ‘PowerBase’ component to Segway’s Singapore Service Centre for repairs. Sometimes, this could lead to lengthy and expensive resolutions. Today, we preform all of these repairs right here in our fully-equiped service centre in Auckland.

The SEG-Link box is a key component of the Remote Service Tool used to diagnose and repair Segway Personal Transporters. This box connects the Segway PT to a PC running special software. Also shown in this photo are a Segway CU Board and a Segway Motor from inside the PowerBase. This photo was taken at our service workbench in Auckland.

Segway New Zealand and our Dealers BodyElectric (Wellington) and Urban Wheels (Christchurch) diagnose and repair the majority of Level 1 and Level 2 issues on-site at the owner’s workplace or home, or during a visit to our workshops. Even the most complex Level 3 issues can now be resolved and repaired within just a few days. Courtesy use of a ‘loaner’ Segway PT will typically be available during any downtime period.

Elsewhere in the Asia-Pacific region, Segway Distributors in Queensland, Singapore and Japan have also attained full-service capability over the last few weeks. Early next year the remaining APAC countries will obtain the necessary equipment and training.


WARRANTY on NEW and USED Segway Personal Transporters

We offer a comprehensive 24 month warranty on all new Segway i2 SE and x2 SE models.

All pre-owned Segway  i2, i2 SE, x2 and x2 SE models are covered by a comprehensive 90 day warranty. An extension to 12 months can be purchased.

Warranty on new Segway Lithium battery packs is 12 months. We occasionally have pre-owned battery packs for sale, and offer a 90 day warranty on these (including an initial 30 day ‘performance guarantee’ period that the packs will perform to your satisfaction (keeping in mind you are buying a consumable item that is no longer new, but is priced accordingly).

All pre-owned first-generation Segway HT i167 (2002-2004), i170 (2004-2005), i180/XT/GT (2006-2007) models are sold with a limited 90 day warranty, reflecting the End Of Life status of these 2002-2006 machines.


INFORMATION about servicing older Segway PTs

On 10 December 2015 Segway, Inc. announced:

Please be advised that effective December 31, 2015, all Segway® Gen 1, p, I, e and XT series models will be officially designated as End of Life (EOL) products. We’ve genuinely appreciated Gen 1 owners’ enthusiasm for and loyalty to our product.

EOL status indicates that Segway, Inc. is running out of spare parts to repair these early models. Here at Segway New Zealand we still have stocks of many new parts, as well as plenty of used parts in good condition. For example, we have new and used gearboxes, handlebars, wheels, fenders and trims. Parts we expect to deplete soonest are likely to be Turning Grips and Control Shaft Bases (CSBs).

Many of the parts from i2, i2 SE, x2 and x2 SE models are backwards-compatible with first-generation models. These include tyres, tubes, motors, elastomers, Lithium battery packs and most of the cargo system solutions (e.g. front bags, side cases and bins, golf bag carriers, etc).

We do suggest owners of older machines should actively make plans to update their Personal Transporter to our latest i2 SE or x2 SE models.

In the meantime, we’ll continue to provide replacement sets of ‘Intelligent Keys’ for first-generation Segway PTs, as well as technical, diagnostic and repair capabilities for years to come.

During the middle of the 2000’s we sold more than 100 first-generation Segway PTs, and believe more than 90% of these are still fully functional and providing owners the ability to ‘Cover more ground. Be more Productive. Move more intelligently.’

Photograph of a caption printed on the carton of the original Segway Personal Transporters (2002-2004).

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