Replacing grommets on Segway x2 SE, Segway x2 and Segway XT Fenders

Engineers know that a little bit of give can save a lot of break, and a little bit of flex prevents a lot of snap.

The Segway x2SE model and earlier Segway x2 and Segway XT models are built for rough & tumble fun, and down & dirty work. They’ve all got a clever little bit of give and flex designed in, and in this article we discuss one example of a part that is designed to wear over time and be replaced when needed.


We tend to call them ‘mud guards’ here in New Zealand, while Americans call them ‘fenders.’ These broad plastic fenders deflect mud, sticks and stones when you ride wherever it is you most like to go. Each fender is fastened to a ‘fender frame’ – the name for the strong metal “lifting handle” and also serves as the structure to attach optional cargo frames, waterproof cases, open top bins and golf bag carriers.

Each of the four fasteners passes through a rubber grommet. This grommet absorbs vibration to prevent rattling, and to provide that little bit more give that might otherwise result in a break in the event of fender strike. Often, the first way you’ll notice one or more grommets is wearing is by hearing a rattling sound as the fender vibrates against the metal fender frame – especially when riding over a hard surface at speed. If the grommet degrades completely the fastener will pull right through the hole in the fender, and the fender will feel loose and easily move apart from the fender frame.

x2 Fender Grommet replacement.jpg
All three of these grommets are worn and require replacing.

To inspect the grommets simply follow the instructions in the Reference Manual to remove the wheel. Just remove the three 13mm nuts that hold the wheel on – simple!

Replacing the grommets only takes a few minutes. The only tool needed is a a 4mm Allen key, making this is an easy do-it-yourself job. If you prefer we can do this for you at your place, or you can bring your Segway PT to our Service Centre in Auckland, or visit our authorised Segway Dealers in Wellington (BodyElectric) and Christchurch (Urban Wheels).

All Segway x2SE, Segway x2, and Segway XT models use the same grommets, and we have these in stock now.

  • Set of 8 Grommets (4 per fender): $25+GST (includes postage and instructions)
  • Bag of 50 Grommets: $95+GST (includes postage and instructions)


If the fasteners are corroded these should be replaced at the same time.

  • Set of 8 Fasteners with thread locking compound pre-applied: $25+GST (includes postage and instructions)*
  • Larger numbers of Fasteners: please enquire
  • Stainless Steel Fastener Upgrade Set: $195+GST includes postage and instructions)**

* all Segway x2 SE and x2 models use the same length fasteners, while the Segway XT uses a shorter fastener, so please specify when ordering.

** the selection of fasteners in these sets is specific to each model, so please specify when ordering (i) Segway x2 SE, (ii) Segway x2 SE with Golf kit, (iii) Segway x2, (iv) Segway x2 Golf or (v) Segway XT.

Visiting Segway Tour operators & promoting Segway products at trade shows (February 2017)

February is always a busy month for Segway New Zealand. Enquiries from individuals and businesses interested in Segway Personal Transporters (PTs) and Segway miniPROs begin to ramp up as the Great Kiwi Summer Holiday Season begins to wind down. We exhibit at the first of many trade shows we will attend during the year ahead. This year we’ve already displayed and promoted Segway products at shows in Auckland, Hamilton, Palmerston North and Christchurch.


During nationwide travels we also get to visit some of our customers in out-of-the-way places along the way, and are always amazed and impressed how they utilise their Segway PTs as part of their everyday activities. It is deeply satisfying to see Segway PTs having become integrated into routine, serving as an essential and productive extension of either a business or of an individual…or both. Our customers include dairy farmers and orchardists, warehouses and factories, event managers and security guards, along with hundreds of commuters and mobility users.

Segway Tour businesses are also an important customer for Segway New Zealand. Not only do tourists enjoy an enjoyable and engaging local experience, often a tour on a Segway Personal Transporter is a person’s first experience with this incredible machine.

We visited three of New Zealand’s Segway Tour operators during our February travels.

Segway At Taupo is operated by Pure Kiwi Adventures, and have been offering their famous ‘Short Rides’ in a park overlooking Lake Taupo since 2007. This is one of the Taupo’s top tourist attractions and is loved by kids of all ages. The lake fills the cauldera of Taupo Volcano, the world’s most recent supervolcanic eruption. This was a very big bang indeed, and created the second-largest freshwater lake in Oceania.


Interesting fact: when we visit our Segway friends at Segway Asia-Pacific Regional HQ in Singapore and they ask about life in New Zealand, one way we describe it is like this: the area of Lake Taupo is 80% of the area of Singapore, and the population of New Zealand is 80% of the population of Singapore. If every person in New Zealand gathered together and (magically) stood on the surface of Lake Taupo then that would be the same population density as Singapore.

We also visited Rotorua by Segway, a business that launched exactly one year ago. Rotorua is New Zealand’s second-busiest tourist town (after Queenstown). Visitors can take a guided Segway Tour through this very active geothermal region. The tour sets off along a recently opened shared eco-path through the city centre then out to an park filled with boiling mud pools. You’ll glide along a raised footbridge through clouds of geothermal steam rising from hot lakes below, then past a historic lakeside Maori village and the beautiful ‘Government Gardens.’ The tour returns through  a volcanic ‘wasteland’ of rocky, multi-coloured mineral deposits and scrubland known as Sulphur Point (an area that kinda smells a bit like rotten eggs, and resembles a Sci-Fi alien planet).


Christchurch Segway Tours began taking sight-seeing groups through this beautiful city in 2006. Operated by our official Segway Dealer Urban Wheels, this tour takes riders past many historic places and through the jewel of the city, Hagley Park. In more recent years tourists have seen a very different Christchurch during their tour. A series of earthquakes levelled many buildings in the CBD in 2011, and caused extensive damage throughout the city (leaving it resembling “London after the war”according to some). Today, the Segway Tour takes in both historic sites as well as the hive of rebuilding activity in the city centre.

Christchurch Segway Tours is always highly rated. It is almost always in the top grouping of TripAdvisor’s list of things to do in the city, and sometimes holds the #1 spot.

Christchurch Segway Tour riders give way to a tram on New Regent Street, illustrating the gentle mix of old and new in this part of town. Originally opened in 1932 and only reopened to the public post-earthquake last year, the Spanish Mission architecture style buildings and boutique shopping are a focal point for tourists visiting the CBD.

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